FAQ

Frequently Asked Questions

When can I expect my shipment?
Items normally ship within 2-3 business days after receipt of a cleared payment.  Calculated shipping options are offered on each order.  Insurance is in...
Sun, 2 Feb, 2014 at 1:32 PM
Do you ship to international destinations?
International Buyers - Please Note: Import duties, taxes and charges are not included in the item price or shipping charges.  These charges are the ...
Fri, 4 Oct, 2013 at 10:42 PM
What is your refund and return policy?
Refunds are available for items that are returned within fourteen days of receipt and remain in original sale condition with no missing parts. Shipping, ha...
Sun, 2 Feb, 2014 at 12:39 PM
What is your privacy policy?
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a ...
Fri, 13 Mar, 2015 at 11:16 AM
What are the terms and conditions of using this web site?
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to, and use of,  this si...
Sun, 2 Feb, 2014 at 12:33 PM
How can I submit a help ticket?
Help tickets may be submitted by clicking on the "Help Desk" option on our top menu, or by clicking on the "?" icon in the lower left co...
Mon, 17 Feb, 2014 at 9:36 PM
What payment methods are available?
We currently accept payments via PayPal and credit cards, including Visa, MasterCard, and American Express.
Wed, 3 Sep, 2014 at 2:49 PM
How can I get a shipping quote for my order?
  Get a quick and easy shipping quote by simply adding the item(s) to your shopping cart and then clicking the "Estimate Shipping & Tax" bu...
Sun, 2 Feb, 2014 at 1:42 PM
How can I see large photos of your items?
To view the largest images of any of our items, simply click (or double tap) the small images beneath the main picture on our item description page.  This w...
Sun, 16 Feb, 2014 at 3:20 PM